A Rikei Network Designed to Ensure Satisfaction of Future-oriented Customers Nationwide
Rikei Corporation has a national network connection between the head offices, Rikei Technical & Engineering Center (RTC), and all other sales and service locations within the country. Obtaining the business license for electronic communications construction, Rikei has a complete system in place to provide total supports to its customers, ranging from product proposals, product development, education and maintenance.
Rikei Technical & Engineering Center Sets the Stage for Products Development through Technical Support
Rikei's technical functions are headquartered in Rikei Technical & Engineering Center to be better equipped to keep pace with the swift technical revolutions of the world. It sets the stage for hardware/software development, demonstration and technical training. A high-speed digital communication network connects RTC and all of Rikei's customer-serving functions as well as more than 50 technical support centers to provide technical and maintenance services for the customers.
Keeping Close Communication with the Customers to Meet Their needs More Precisely
It is full and close communication between our customers and our staff members that supports products and services provided by Rikei.
In order to grasp and respond to each customer's needs, Rikei has sales offices in major cities across Japan. Each of our staff members is engaged in active service activities meeting each region's specific needs as an expert concerning products with which he or she is in charge of handling.
Moreover, information obtained at such sales offices is to be routinely provided as feedback, thus making it possible to provide total services to our customers, ranging from planning and proposals of systems to consulting service, education service and after-sales support.
